Refund policy

Customer satisfaction is our top priority. We strive for the best. Every transaction must result in a pleasant, convenient and successful shopping experience.
Keenan Systems does not offer refunds for equipment that is in working condition all sales are final. All returns are subject to a 15% restocking fee.
If you have purchased equipment and it is determined to be defective, Keenan Systems will exchange it at no cost for the first 30 days. RMA procedures must be followed as outlined below. The customer is responsible for shipping costs back to us and we will not cross ship a return. All products come with a manufactures warranty unless otherwise stated and may vary depending on the product and manufacture.
After the initial 30 day period items may be returned to the manufacturer for repair or replacement. NOTE: if you need to flash the firmware in your device contact Engenius technologies first to make sure you are following the correct procedure. We will NOT accept any returns that have been flashed.
We will accept the return of any defective item purchased on our web site provided:
it has not altered or tampered with in any way (including firmware) you include your web order receipt it is returned within 30 days of receipt of the order